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Customer Relationship Coordinator - Bilingual French

Company Name:
Arca24.com
Salary period: Annual
Customer Relationship Coordinator - Bilingual French-10880
Job Posting -Jun 20, 2014, 9:57:40 PM
Job Type -Full time permanent
Primary Location -United States-Indiana
Description
OSRAM SYLVANIA is the #1 lighting manufacturer in North America and a worldwide leader in lighting solutions. Our products feature innovative design and energy saving technology. We sell products for homes, businesses and vehicles primarily under the SYLVANIA brand name in the US, and operate under the OSRAM brand in Europe, China and beyond. Around 60 percent of sales come from energy-efficient products.
This position supports the Canadian market and requires that the person in this position be bi-lingual in French and English to support these customers. Responsibilities include daily communication with customers via heavy phone and e-mail contact regarding inquiries/requests with a requirement to determine appropriate solutions and responses; daily processing and review or orders through manual and electronic means; cross-functional communication with support departments such as transportation and warehousing; execution of mid to high-level account management to meet customer requirements; provision of accurate product technical support to direct customers, sales, end users/consumers, and specifiers for inquiries relative to product application or characteristics.
Qualifications Education:
High School diploma plus minimum 3 years relevant exp required. AS preferred. Must be fluent in French, and have a familiarity with Canadian dialects.

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