Bilingual Customer Service Specialist (hybrid schedule)
Westfield, IN Westfield, IN Full-time Full-time $21.
50 - $23.
00 an hour $21.
50 - $23.
00 an hour Carrington Mortgages national call center is located in Westfield, IN and is looking to grow our team! The ideal candidate will have excellent customer service, experience de-escalating calls, take detailed notes and maintain a high level of quality expectations and professionalism.
If this sounds like a great fit for you, apply today! Job Expectations:
Receive inbound calls and assist with various customer questions or concerns Research modification requests; provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments Assist with loan servicing website payments, denied access, password resets Respond to escrow, loss draft and closing document inquiries Suggest alternatives to borrowers who show an inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing Interact with different departments, checks status on a loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages Negotiate reasonable payment arrangements with borrowers, in accordance with department policies and procedures and in compliance with the Fair Debt Collection Practices Act Hours are M-F 11am - 8pm with the ability to shift bid Carrington offers a competitive base, bonus structure and benefits.
EEO/AAP Employer Job Type:
Full-time Pay:
$21.
50 - $23.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Call center Hybrid remote Ability to commute/relocate:
Westfield, IN:
Reliably commute or planning to relocate before starting work (Preferred) Education:
High school or equivalent (Preferred) Work Location:
Hybrid remote in Westfield, IN.
Estimated Salary: $20 to $28 per hour based on qualifications.
50 - $23.
00 an hour $21.
50 - $23.
00 an hour Carrington Mortgages national call center is located in Westfield, IN and is looking to grow our team! The ideal candidate will have excellent customer service, experience de-escalating calls, take detailed notes and maintain a high level of quality expectations and professionalism.
If this sounds like a great fit for you, apply today! Job Expectations:
Receive inbound calls and assist with various customer questions or concerns Research modification requests; provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments Assist with loan servicing website payments, denied access, password resets Respond to escrow, loss draft and closing document inquiries Suggest alternatives to borrowers who show an inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing Interact with different departments, checks status on a loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages Negotiate reasonable payment arrangements with borrowers, in accordance with department policies and procedures and in compliance with the Fair Debt Collection Practices Act Hours are M-F 11am - 8pm with the ability to shift bid Carrington offers a competitive base, bonus structure and benefits.
EEO/AAP Employer Job Type:
Full-time Pay:
$21.
50 - $23.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Call center Hybrid remote Ability to commute/relocate:
Westfield, IN:
Reliably commute or planning to relocate before starting work (Preferred) Education:
High school or equivalent (Preferred) Work Location:
Hybrid remote in Westfield, IN.
Estimated Salary: $20 to $28 per hour based on qualifications.
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